This case study was done as a part of Tanja's master's thesis. The purpose of the thesis was to examine, test and develop methods for supporting and increasing cultural intelligence and inclusive leadership through different coaching and workshop methods. The objectives of the thesis were twofold. On one hand, it aimed to identify the factors that influence on coaching of cultural intelligence. On the other, it aimed to understand the impact cultural intelligence has on inclusive leadership style.


Together with my colleagues of the Management Team and Leadership Team, we engaged in a process with Tanja to both understand our individual working and communication styles, and by putting the analyses together, understand how we work/could work better together. Tanja’s excellent moderating skills in the group sessions, as well as her engagement with the individual coaching sessions, made the overall process very fruitful, providing a clear and actionable road map to harvest our inner talents and cultivate our strengths on the personal and collective levels. Socrates, when asked to sum up all philosophical commandments, replied: ’’know Yourself’’. This was true then, and is still applicable today also in the management and leadership domain. Tanja’s services supported us in the journey to know ourselves, become better professionals and better leaders. I strongly recommend Tanja as a coach and workshop moderator, and the WSA analysis as a meaningful and relevant tool to explore one self.

Writing Letters_edited.jpg

Bruno Duréault

Director, Finance and Operations’ Support

Finn Church Aid



The client organization for the case study was Finn Church Aid, which is Finland’s largest international aid organization. They support change in vulnerable and disaster-affected areas and advance the rights to peace, livelihood and education. At the moment, they operate across four different continents in 13 countries.

In this case study, the participants were all in different management positions. They were currently located in Finland, Uganda , South-Sudan and Nepal representing five different nationalities.


The case study consisted of individual coaching session based on the coachee's working style analysis, and a workshop for the whole management team. The leaders stated how their work involves communicating with different stakeholder groups around the world, which emphasized a need to understand cross-cultural communication better.


Therefore, the goal of the individual coaching was to gain insight about the leaders' working styles and construct information about how culture has influenced on the working styles. The individual coaching was based on the WSA- working style analysis.

The goal of the workshop was to improve the communication amongst the leadership team through analysing the WSA group profile and developing cross-cultural communication skills.



Designing Together

Coaching of cultural intelligence not only increases self-awareness but also expands perceptions of other individual’s working style tendencies, thus enhancing inclusive leadership. Understanding one’s behaviour and working styles develops the skills to adapt to different cultural situations.

All of the participants stated that obtaining insight regarding their colleagues’ working style preferences, increased their personal awareness of how differently individuals work.

The leaders reported that they are able to communicate better with different stakeholders, since they understand the context and reasons behind each individual’s working styles.

56% of the participants stated that becoming more aware of their working styles and gaining practical tips on how to implement WSA results into daily operations, had impacted their leadership style.


Want to read more about the research? You can order the ebook Developing Inclusive Leadership through Coaching of Cultural Intelligence for free!

Just fill in your details, and you will receive an email to download the ebook. 

Thank you for your interest!